Website Privacy Policy

This privacy policy applies to all the publicly accessible pages on the Office of Transport Safety Investigations (OTSI) website located at (the Site).

OTSI does not have any responsibility for the privacy policies or practices of third party sites linked to the Site.

Users of the Site are entitled to expect that any information gathered while using the Site will be treated within the terms of the NSW Government's privacy responsibilities and obligations. The NSW Government's privacy practices are regulated by the Privacy and Personal Information Protection Act 1998 (NSW) (PPIPA) and Health Records and Information Privacy Act 2002 (NSW) (HRIPA). 

This policy sets out how OTSI collects, uses, discloses and stores information collected through your use of the Site, which may include personal information and health information, and how individuals may access and correct personal information that we may hold. OTSI will only collect, use and disclose this information in accordance with PPIPA, HRIPA and any other applicable laws. 

What information do we collect?

When you look at the pages on the Site, the computers on which the Site is hosted automatically record information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the device being used, which can sometimes be matched to broad geographic data 

  • the pages accessed, documents downloaded and transactions completed such as keywords searched for onsite or trip plans and other forms completed 

  • the date and time of your visit 

  • the last site and page visited immediately prior to arriving at the Site, including any search terms used at internet search engines 

  • the address, hostname and top-level domain, for example .com or .au, of your server 

  • the type of browser and operating system used on the device 

  • the bandwidth, that is, your internet connection speed 

  • if the device supports JavaScript or other specific technologies and their version number 

  • the number of screen colours displayed on the device 

  • the time spent on each page of the site. 

How do we collect this information?


We collect the information on our Site by using ‘cookies’ which are small pieces of text data that a web server can store on, and later retrieve from, a computer. They do not personally identify you, but they do identify your browser. Cookies can be either 'persistent' or 'session' based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing website. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser. 

We use first and second party persistent cookies (i.e. issued and retrieved by the systems or its service providers) to collect information about visitor behaviour and general website statistics. We may also use services, for example, Facebook or Pixel, which may place cookies on your browser to provide relevant advertisements and information from us to your browser or app. 

The cookies on the Site do not read the information on your hard drive. OTSI makes no attempt to associate cookies with users' names or identities. Our server cannot find out your name or email address from the cookies used on the site. 

Analytics services

We also use analytics services (for example, Google Analytics and Facebook pixel) to help us analyse and provide reporting on how users use the Site. 

How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and published in reports in order for OTSI to identify patterns of usage of the website. This will assist us in improving the OTSI website and the services offered on it. 

OTSI will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the Privacy and Personal Information Protection Act 1998

Other uses and disclosures

OTSI will collect, use and disclose more extensive information than stated above in the following circumstances:

  • Unauthorised attempts to access files which are not published on the Site pages;
  • Unauthorised tampering or interference with files published on the Site;
  • Unauthorised attempts to index the contents of the Site by other sites;
  • Attempts to intercept messages of other users of the Site;
  • Communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
  • Attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Site by other users.

OTSI reserves the right to make disclosures to relevant authorities where the use of the Site raises a suspicion that an offence is being, or has been, committed.

In the event of an investigation, OTSI will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

Security of information collected and storage

Information collected is stored in an appropriately secure format and held for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

Who else has access to this information?

The information is captured on the computers on which the Site is hosted. Access to the raw data is restricted to a limited number of officers for the purpose of analysis and to report on the success of the Site in meeting OTSI's communication and access objectives.

What happens to the email gathered from the website?

Any email sent to OTSI via links from the Site is assessed then passed onto the most appropriate officer within OTSI. Replies to emails, including the original message, are treated as official records and are saved and archived.

Policy updates

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.

This policy was last updated on 24 December 2021.