Rail Occurrence Notification

OTSI is advised of reported Category A notifiable occurrences in NSW by The Office of the National Rail Safety Regulator (ONRSR) via the Australian Transport Safety Bureau (ATSB).

Notifiable occurrences are defined under Regulation 57 of the Rail Safety National Law National Regulations 2012 (NSW).

Rail transport operators must provide ONRSR with an immediate verbal report of any Category A notifiable occurrence which occurs in relation to their accredited railway operations, by telephoning 1800 430 888 (24 hours / 7 days).

If you are a member of the public and wish to report an incident involving a passenger train service or obtain information about service disruptions, call 131 500 or visit transportnsw.info

Notifiable occurrences

A notifiable occurrence means an accident or incident associated with railway operations and are categorised as follows:

  • Category A - the most serious, which must be immediately reported by phoning ONRSR on 1800 430 888 and followed up with a written report within 7 days.
  • Category B - which must be reported in writing to ONRSR within 72 hours, with additional follow-up information within 14 days.
  • Category C – notifiable occurrences (counts) are required to be reported annually within 6 months of the operators reporting period.

For more information on Reporting Requirements for Notifiable Occurrences and for guidance on what information should be included in the report and under which category the incident should be reported, visit ONRSR.com.au.

Confidential Safety Information Reporting Scheme  

If you are a transport employee, depending on the nature of the incident or issue you may wish to make a report through the Confidential Safety Information Reporting Scheme (CSIRS)