Find out how to get in contact with OTSI for general enquiries, incident reporting and more.
Report an accident or incident
Transport operators can contact the OTSI Duty Officer 24 hours a day by:
Phone: 1800 677 766
Email: transport.safety@otsi.nsw.gov.au
Members of the public can report a bus, ferry or rail incident, or raise safety concerns and complaints directly to Transport for NSW by:
Phone: 131 500
Or online using the Transport for NSW feedback form.
Confidential reporting
If you are a transport employee wishing to report a safety matter you can use the Confidential Safety Information Reporting Scheme (CSIRS).
General enquiries
For general enquiries you can contact OTSI by:
Phone: 1800 180 528
Email: info@otsi.nsw.gov.au
Postal address:
Office of Transport Safety Investigations
PO Box A2616
Sydney South NSW 1235
Please note: All posted correspondence to OTSI must be sent to the postal address.
Street address:
Office of Transport Safety Investigations
Level 17
201 Elizabeth Street
Sydney NSW 2000
Communications and media enquiries
All media enquiries should be directed to:
Phone: 1800 180 528
Email: engagement@otsi.nsw.gov.au