Find out how to get in contact with OTSI for general enquiries, incident reporting and more.
Report an accident or incident
Members of the public
Report a bus, ferry or rail incident, or raise safety concerns and complaints directly to Transport for NSW by:
Phone: 131 500
Or online using the Transport for NSW feedback form.
Transport operators
Transport operators can contact the OTSI Duty Officer 24 hours a day by:
Phone: 1800 677 766
Email: transport.safety@otsi.nsw.gov.au
Confidential reporting
If you are a transport employee wishing to report a safety matter you can use the Confidential Safety Information Reporting Scheme (CSIRS).
General enquiries
For general enquiries you can contact OTSI by:
Phone: 1800 180 528
Email: info@otsi.nsw.gov.au
Postal address:
Office of Transport Safety Investigations
PO Box A2616
Sydney South NSW 1235
Please note: All posted correspondence to OTSI must be sent to the postal address.
Street address:
Office of Transport Safety Investigations
Level 17
201 Elizabeth Street
Sydney NSW 2000
Communications and media enquiries
All media enquiries should be directed to:
Phone: 1800 180 528
Email: engagement@otsi.nsw.gov.au