Bus Occurrence Notification

The Passenger Transport (General) Regulation 2017, clause 88 requires an operator of a bus service who becomes aware that a bus being used to provide the service has been involved in an accident or incident must notify the Chief Investigator of the accident or incident, in accordance with subclause (4), if the accident or incident:


(a)  involved or resulted in any one or more of the following:

  • a person being injured,
  • the driver of the bus being incapacitated,
  • a mechanical or electrical fire or an explosion on the bus,
  • a failure of the steering or brakes of the bus,
  • a bus being in motion while not under the effective control of a driver,
  • the bus being unable to continue its journey,
  • a person being caught in the doors of the bus and being dragged by the bus, or

(b)  is, in the reasonable opinion of the operator of the service, otherwise likely to arouse serious public concern.

(4) A notification under subclause (3):

  • must be given immediately after the operator becomes aware of the accident or incident concerned, and
  • must be given by telephone or by such other means as the Chief Investigator may reasonably require, and
  • must include such details of the accident or incident as the Chief Investigator may reasonably require.

Bus operators can make notifications to the OTSI Duty Officer 24 hours a day by telephoning 1800 677 766 or emailing transport.safety@otsi.nsw.gov.au.

If you are a member of the public and wish to report an incident involving a public bus or obtain information about service disruptions, call 131 500 or visit transportnsw.info

If you are a transport employee, depending on the nature of the incident or issue you may wish to make a report through the Confidential Safety Information Reporting Scheme (CSIRS).