Confidential Safety Information Reporting Scheme (CSIRS)

The Confidential Safety Information Reporting Scheme (CSIRS) is a voluntary, confidential and non-punitive scheme for employees in the public passenger transport sectors of the rail, bus and ferry industries to report matters which may affect the safe provision of services. The CSIRS operates under the provisions of Section 46E of the Passenger Transport Act 1990

You can report a matter through the CSIRS in two ways:

  • Online – use the form below
  • By telephone – call 1800 180 828 between 8.30am and 5.00pm on weekdays and your report will be taken over the phone. If you ring outside business hours, you can leave a message with your name, a telephone number that you can be contacted on and the best time to call you.

Report to us


Complete and submit the form below and an OTSI investigator will contact you to discuss the matter further.

Any information you provide will be treated confidentially and no contact will be made to other parties without your permission.